Effective August 10, 2026
Digital Product & Refund Policy
Digital product
DIY Chef is a licensed digital product. Customers should review the product description, system requirements, one-location limitation and self-service scope before purchasing.
Before fulfillment
If you purchase by mistake and contact us before the licensed package or delivery access is issued, we will review a cancellation request promptly.
After fulfillment begins
Because digital products can be retained or copied once access is issued, sales are generally final after the licensed package or download access has been delivered, except where applicable law requires otherwise.
Defective or inaccessible files
If the delivered package is corrupt, incomplete or inaccessible, contact chef@InsightChefPro.com within seven days of delivery with the purchaser email and Stripe receipt. We will verify the order and provide reasonable troubleshooting or replacement access.
Compatibility
Failure to meet disclosed system requirements—Microsoft Excel desktop for Windows with macros enabled—is not a product defect. The purchase does not include conversion to another spreadsheet application, operating system, or hosted service.
Unauthorized or multi-location use
No refund is available when access is suspended or a license is terminated because of sharing, redistribution, misuse or use at an unlicensed location.
Charge questions
Please contact us before disputing a charge so we can identify the order and address legitimate delivery or billing issues.